The Information and Telecommunication Sector in Armenia, 2019

Implementation Year: 2019

Prioritizing ICT as an important driver of economic growth in Armenia, Ameria Management Advisory Services has conducted this research to present the current state of the sector, pinpoint challenges, discuss competitiveness, business environment, best practices of government support, current level and prospects for ICT implementation among Armenian small and medium businesses, as well as use of ICT by households. The research included among other things individual interviews with key personnel of major Armenian ICT players. Subjects discussed during interviews cover a variety of things from current state and expectations of the sector to technology changes, required investments, etc.

Download short version of the research.

Price

With great pleasure, we are inviting you to purchase our ICT research. The price of full report is 720,000 AMD + 20% VAT. You can also get the research in parts.

Please note that the price can vary pursuant to the partnership framework. 

For details, please contact us at (010)-56-11-11 or MAS@ameria.am

Data sources

Considering the goals of the research a diverse toolkit was used; data from both primary and secondary sources were analyzed.

To collect primary data 8 in-depth surveys of C-level executives of IT companies having affiliates incorporated overseas (PicsArt, Teamable, Krisp, Zangi, Menu Group, Shadowmatic (Triada Studio), EasyDmarc, GlobalR) were conducted in November and December 2019. Two more surveys were conducted, one with the founding director of a company preparing to attract investments (RAFA Solutions), the other with the founder of Step Consulting, an accounting firm with a large portfolio of IT customers. Several individual interviews with representatives of major telecom operators (Beeline, Ucom, Rostelecom) were also held to discuss various topics from current state of things and expectations to technological changes, required investments, etc.

Secondary data were obtained from the Statistical Committee of Armenia (ArmStat), State Revenue Committee of Armenia (SRC), Enterprise Incubator Foundation (EIF), The Word Bank, Eurostat, national statistical bodies of Ukraine and Belarus, The World Economic Forum, the U.S. Internal Revenue Service and several other sources such as the “Survey of ICT Adoption and Use by Firms and Households in Armenia” conducted by Ameria Management Advisory by request of the World Bank. Data were obtained via the following surveys:

• In September and October 2019 a random survey of population across Armenia was conducted. Proportionate stratified sampling was used, covering 2000 respondents with due allowance for age, gender and type of residence (rural, urban, etc.). The survey provides 95% +/-2.2pp accuracy on country level.
• In September-November 2019 was also conducted a random survey of small and medium businesses. The survey covered 400 respondents, securing 95% +/-5%pp accuracy on country level; greater variances are possible in smaller groups.

During the survey of households respondents were grouped by income per 1 adult, based on minimum food basket and minimum consumption basket in Armenia as of Q3 2019, AMD 24.4 thousand and AMD 43.3 thousand, respectively.

 

Content

• Executive Summary
• Introduction

1. ICT Sector: Macroeconomic Overview
   • ICT Turnover and Structure
   • ICT Added Value and Share in GDP
   • Work Productivity in ICT Sector
   • Employment in ICT Sector
   • Wages in ICT Sector
   • Business Demographics in ICT Sector
   • Export of ICT Goods and Services
   • Import of ICT Goods and Services
   • ICT Taxes
   • Armenia: International Ranking
2. Developments in Telecommunications Subsector
   • Landline Phone Connections in Armenia
   • Mobile Networks in Armenia
   • Internet Access in Armenia
   • Transformation in Telecommunications Subsector
   • Subsector Development Outlook: Forecasts of Key Players
3. IT Services Subsector: Current State
   • IT Services Subsector: Business Demographics & Key Players
   • Presence of IT Services Companies Overseas
   • STEM Education in Armenia
   • Tax Policy in IT Services: Peer Review
   • Government Support to IT Sector: Best Practices
4. Use of ICT by SMEs
   • Internet Access
   • Own Website
   • Use of Email in Business
   • Social Media Presence
   • Use of Cloud Platforms
   • E-Commerce
   • Digital Security
   • IT Costs
   • Use of IT in Business
   • Most Promising Business Functions in Terms of IT Penetration
   • Communicating with Stakeholders Online
   • Impact of IT Implementation on SMEs
   • Inclination to Implement IT: Reasons and Obstacles
5. Use of ICT by Households
   • Use of Internet
   • Electronic Communication
   • Access to Information
   • Political and Civil Activity on the Internet
   • Listening to Music Online
   • Internet and Job Seekers
   • Online Sales
   • Online Banking
   • Online Learning
   • P2P Accommodation
   • Ordering Rides Online
   • Using ID Cards in Online Transactions
   • E-Governance
   • Internet Security
   • E-Skills

Annexes